The Information is collected by Eternal Smoke Inc:
Eternal Smoke Inc. collects two data categories when the user visits our website:
First one is non-personally identifiable information, which is general information that cannot be traced to individuals and contains no personalized data, think of it as a simple census form. Collecting this kind of information as which users were visited and which links on the Website were clicked by users involves logging the IP addresses, operating system and browser software used by each user to the Website. Although this non- personally identifiable information is not personally identifiable, it may be possible to determine from an IP address a user’s Internet Service Provider and the general geographic location of the user’s point of connectivity.
How We Use Your Non-Personally Identifiable Information
Non-personally identifiable information, such as user’s IP address and the pages that user visit on our Website, to help diagnose problems with our servers and to administer our Website and improve Website-related services and features. User’s IP address and other non-personally identifiable information also may be used to gather broad demographic information and to recognize customer traffic patterns and Website usage trends. This information aids us in merchandising and in developing the design and layout of the Website.
Eternal Smoke Inc. also might share aggregated statistical data and other non-personally identifiable information with our current and potential business partners, and with our service providers to help them provide similar services.
Second category> of data is personally identifiable information, which is collected by Eternal Smoke Inc. to provide requested services to our users and process any order user might place.
Eternal Smoke Inc. uses personally identifiable information collected from user to complete transactions initiated by user, particularly the sale and delivery of products and services. User’s personally identifiable information is also used to get in touch with the user when necessary regarding questions about any order the user might place.
Personally identifiable information is the user’s contact information, names, age/birthdate, postal address, mobile or phone number, email address, IP address, purchase details including the payment method and transaction number, history of user’s order(s), customer service information besides all kind of communication and correspondence between you and our customer service department.
How We Use User’s Personally Identifiable Information
Eternal Smoke Inc. may also use personally identifiable information to contact user to evaluate the satisfaction of user with our goods and services or for loyalty programs. Further, Eternal Smoke Inc. may use personally identifiable information to conduct in- depth marketing research regarding our customers and potential customers. We may use personally identifiable information for the purpose of warranty within the warranty period of the products and for the purpose of the requirements of tax and accounting legislation to declare and count our sales.
Eternal Smoke Inc. processes user’s personal data necessary to comply with the requirements of tax, financial or other domestic legislation.
Eternal Smoke Inc. does not process or store data from user’s bank cards or other financial instruments. Financial information (credit card numbers, credit card expiration dates, billing address, and so forth) is used solely to bill user for products and services and we make every effort to keep user’s information secure from theft or fraud.
In a limited number of cases, we can invite users to provide us their photos, videos or others, in case they declare their desire to participate in one of our draws, campaigns or other events.
Eternal Smoke Inc., reserves the right to send to all its customers an invitation to participate in satisfaction surveys. Participation is always optional. As an exception, Eternal Smoke Inc., can process additional data such as photos, videos and other media, for the purposes of various campaigns or lotteries, only in the cases when customers participate in these events.
In order to be able to send our newsletter and promotional materials, only in cases when customers give their consent for that. Users always can unsubscribe from our newsletter and other promotional materials.
Storage of User’s Personal Data
Eternal Smoke Inc., stores your personal data, that you have submitted during user’s account registration on our Site, as long as their account remains active.
Eternal Smoke, Inc., stores user’s personal data during the production and delivery of products as well as the time period specified in the Return Policy for the possible returns and product warranty, but no longer then 2 years or longer than the time of warranty.
In case that we require additional data to verify your identity, we will store this data until the legal requirement to keep this data is no longer in place.
In the case of collecting personal data for the purposes of a particular campaign, lotteries and any other promotions, the period of processing shall be specified in every case, and the participants shall be informed thereof.
Potential Recipients of User’s Personal Data:
Eternal Smoke, Inc., does not provide user’s personal data to third parties, unless legally required to do so or except for the operational necessities listed below:
Eternal Smoke, Inc., provides user’s name, address, and phone number to the courier company that delivers their product.
In exceptional circumstances, Eternal Smoke Inc., may confirm their personal data as identifiable information, including financial information with payment service providers, in order to prevent financial fraud or identity theft and is shared with such third parties for the purpose of providing such services as only including but not limited to website hosting, order processing and fulfilment, credit card clearance, e-commerce affiliation, data analysis, emailing and other services of an administrative nature with limited to the intended purpose. Eternal Smoke Inc. restrict these 3rd parties ability to use such information for their own marketing purposes to the best of our services; however, we cannot be responsible for the privacy policies or practices of such third parties.
Eternal Smoke Inc., transfers the necessary personal data to accountancy service providers as well as tax and other public authorities when specific legislation requires this.
User’s Rights as a Data Subject - At Any Time You Have the Right To:
Get access to your personal data that Eternal Smoke Inc., processes, also to receive a copy of them.
To ask the erasure of personal data concerning you (the right to be forgotten) if you believe that it is no longer necessary for the purposes for which it was collected or processed. Please note that this right cannot be exercised in the event that a special law expressly provides for a fixed term to be retained.
To ask for rectification of inaccurate personal data in cases where they do not correspond to the truth.
To exercise one of the above rights, simply send us an e-mail message with your request on our contact page or an email to email@example.com. We will answer you in a short time.
At any time in which you are concerned that your rights are violated, you have the right to inform us from our contact information noted below.
Our Recommendations to Users Regarding User’s Personal Data Protection:
Keep your password secure and do not share it with third parties.
If you are using a public computer (in a library or Internet cafe), always make sure you log out of your account before turning off the computer.
Eternal Smoke Inc., guarantees that we do not require our clients to disclose their password for the usage of website. Eternal Smoke Inc., does not require our clients to disclose data from their bank accounts or other financial instruments. Any such request made to you by phone, chat or email should be ignored.
In exceptional circumstances, users may be required to provide us with additional details of user’s ID card, in order to verify your identity or age and in exceptional circumstances, may process additional identification information of user’s in order to avoid financial fraud or identity theft.
Users of the website of Eternal Smoke Inc. declares that their age is not under the limit of age to buy tobacco or relevant products. Eternal Smoke Inc. may ask for photo ID to prove age of users to any authority. In case of claim, user should submit photo ID to prove age.
Eternal Smoke Inc. seeks to use reasonable security measures to help protect against the loss, misuse and alteration of personally identifiable information that is under our control. Unfortunately, no security system, or system of transmitting data over the Internet, can be guaranteed to be 100% secure hence accept no liability for any unintentional disclosure. Users provide all such information at user’s own risk, but please remember that these risks can be minimized by using responsible browsing habits such as the use of anti-virus software and similar protection measures.
Acceptance of Privacy Statement:
Eternal Smoke Inc. may send to user periodic announcements regarding status updates, service changes concerning the Site and other administrative matters.
If you have any questions about this Policy, the data collection and usage practices of this Site, or your dealings with this Site, or if you wish to report a violation of this Policy, you can mail us. Eternal Smoke Inc. cares about all users’ experience and feedback about our Website and services. In the case of any concern regarding the privacy of users, please do not hesitate to contact us via our email address: firstname.lastname@example.org.
We are here to provide best service for our all users